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SysGenik Privacy Policy 2025 | Your Trusted Data Protection Guide

  • Last Updated:
  • June 20, 2025

The SysGenik Privacy Policy explains how we collect, use, and protect your data. It is issued by 1001157020 ONTARIO INC., operating as SysGenik.

SysGenik values your trust. This Privacy Policy outlines how we handle your personal information with care, transparency, and in full compliance with applicable laws.

Read more about our values on our About Us page.

How We Collect & Use Data in Canada

We collect personal information such as your name, email address, phone number, company details, and any data you provide via our contact forms, email inquiries, chatbots, and during account registration. This information is essential to provide you with our consulting services, CRM setup, or follow-ups.

We may collect browser type, IP address, pages visited, time spent on our site, device type, operating system, and cookies. This data is collected using Google Analytics, CRM tracking pixels, and log file systems to enhance performance and user experience.

We use your information to:

  • Provide and manage CRM and consulting services
  • Respond to inquiries and client requests
  • Customize and improve our website
  • Manage client onboarding and projects
  • Send relevant newsletters, service updates, or legal notices
  • Ensure compliance with applicable laws and regulations

If you are located in the European Economic Area (EEA), we process your personal data under the following legal grounds:

  • Consent: You gave explicit permission (e.g., newsletter opt-in).
  • Contractual necessity: To fulfill a contract or service agreement.
  • Legal obligation: For tax, compliance, or regulatory requirements.
  • Legitimate interests: For business analytics or CRM follow-up unless overridden by your privacy rights.

As part of the SysGenik privacy policy, we disclose limited data to authorized service providers only.

We do not sell your personal data. We may share information with:

  • CRM providers (e.g., Salesforce, Zoho)
  • Cloud storage services (e.g., Google Drive, Dropbox)
  • Payment processors and invoicing tools (e.g., QuickBooks)
  • Legal authorities when required

All vendors and contractors are contractually bound to handle data securely and ethically.

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

  • Client contact and project data: Retained for up to 5 years from the last interaction for legal and operational continuity
  • Newsletter and marketing data: Retained until you unsubscribe or request deletion
  • Financial records and invoices: Retained for a minimum of 7 years in accordance with tax and accounting regulations
  • Support and ticketing data: Retained for up to 3 years to ensure service quality and follow-ups

When data is no longer required, it is securely deleted or anonymized in accordance with best practices.

This complies with the SysGenik privacy policy guidelines on responsible data handling.

Under GDPR, CPRA, and similar laws, you have the following rights:
  • Access: Request a copy of your personal data
  • Rectification: Correct incorrect or outdated data
  • Erasure: Request deletion of your data (‘right to be forgotten’)
  • Restriction: Limit how we process your data
  • Data portability: Receive your data in a readable format
  • Objection: Opt out of processing based on legitimate interest or direct marketing

To exercise any of these rights email [email protected]

Useful Links:

We use cookies to collect insights and enhance your browsing experience. These include:

  • Essential cookies: Required for site functionality
  • Performance cookies: Measure site usage (via Google Analytics)
  • Functional cookies: Remember preferences (e.g., region or login)
  • Marketing cookies: Track engagement for CRM retargeting

You can manage cookie preferences via your browser or opt-out banners.

This complies with the SysGenik privacy policy guidelines on responsible data handling.

We implement strong safeguards including:

  • SSL encryption for all web traffic
  • Role-based access controls in CRMs
  • Multi-factor authentication for admin systems
  • Regular vulnerability scans and audit logs

 

However, no system is 100% secure. We encourage users to adopt secure credentials.

Our website may contain links to third-party services, such as Salesforce, Zoho, or QuickBooks. We are not responsible for the privacy practices or content of these external sites. Please read their policies before submitting any data.

Our services are not intended for users under 13 years old. We do not knowingly collect data from children. If we learn a child’s data has been collected, we will delete it immediately.

Your information may be processed outside your country, including in the US, India, or other locations where our service providers are located. We ensure these transfers comply with applicable data protection laws through mechanisms like SCCs or vendor DPAs.

We may revise this Privacy Policy periodically. Material changes will be communicated via email or a notice on our website.

We use third-party platforms including Salesforce, Zoho, HubSpot, Google Analytics, and QuickBooks for business operations. These services process data under their own security and privacy frameworks. We ensure contractual safeguards are in place.

By submitting your information through our forms, you consent to receiving communications from SysGenik regarding service updates, offers, and engagement follow-ups. You may unsubscribe via the link provided in our emails.

If a data breach occurs, we will notify affected users within 72 hours via email and/or by posting a notice on our website. We will detail what data was affected and steps we’ve taken to mitigate the issue.

For any data protection concerns or complaints, you may contact our Data Protection Officer (DPO) at: [email protected]

This Privacy Policy is governed by the laws of Ontario, Canada. Any disputes arising shall be resolved in the courts of Ontario.

SysGenik follows ISO/IEC 27001-aligned practices for information security and data protection, although we are not formally certified.

If you have any concerns about the SysGenik privacy policy, please contact us.

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