Service Cloud Jumpstart Packages
Fixed-scope Salesforce Service Cloud implementation packages for teams that need faster case management setup, clear support processes, automation, Knowledge, SLA visibility, reporting, and go-live support.
Choose the Right Service Cloud Package
STARTER
Basic foundation for a small support team
Upto 4 Users
2-3 weeks
$ 4,500 USD
- Case management with standard Case setup
- 1 Email-to-Case routing configuration
- 1 basic HTML email/template setup
- 1 assignment rule, 1 status update, 1 queue
- Queue routing for up to 2 users
- 1 basic console view configuration
- Up to 3 reports and 1 dashboard
- Up to 2 case update automations
- Up to 2 email notifications and 3 templates
- Basic Knowledge setup with up to 10 articles
- 1 basic SLA / entitlement setup
- Security setup for up to 4 users
- Up to 15 fields, 5 layouts, 1 record type/object
- Migration up to 10,000 records across 4 objects
- 3 business days UAT, user training and hypercare
GROWTH
Structured implementation for a growing support team
Upto 4 Users
4-6 weeks
- Case lifecycle configuration and support process setup
- 1 Email-to-Case routing configuration
- HTML template with required fields
- Up to 2 assignment rules and 1 new status/stage
- Up to 2 queues and routing for up to 4 users
- 1 optimized console configuration
- Up to 3 reports and 1 dashboard
- Case update automation using Salesforce Flow
- Email and bell/in-app notifications; up to 5 templates
- Basic Knowledge setup with up to 25 articles
- 3 SLA configurations with milestones/entitlements
- Security setup for up to 4 users
- 25–40 fields, up to 10 layouts, 2 record types/object
- Migration up to 50,000 records across 8 objects
- 1 week UAT, Train-the-Trainer and Admin Training
ADVANCED
Advanced setup for a larger or process-driven support team
Upto 10 Users
6-8 weeks
- Advanced case lifecycle and support process setup
- Up to 2 Email-to-Case routing configurations
- Up to 2 HTML templates with required fields
- Up to 4 assignment rules and 3 status/stage updates
- Up to 5 queues and routing for up to 10 users
- Up to 2 console configurations
- Up to 10 reports and 3 dashboards
- Up to 6 case update automations
- Up to 8 email/in-app notifications and templates
- Expanded Knowledge setup with up to 50 articles
- Up to 5 SLA configurations with escalation/milestones
- Security setup for up to 10 users and sharing if required
- 50–75 fields, up to 15 layouts, 3 record types/object
- Migration up to 100,000 records across 10 objects
- 1 week UAT; User, Admin and Support Manager Training
Salesforce licenses are not included in the implementation package pricing. The required Salesforce license must be purchased separately by the customer directly from Salesforce or through an authorized Salesforce representative. License availability, pricing, features, limits, and editions are subject to Salesforce terms and may vary based on the customer’s agreement with Salesforce.
Out of Scope
Complex Apex development
Custom LWC development
Any kind of integrations, including ERP, SAP, middleware, social, CTI, accounting, or third-party applications
MuleSoft, Boomi, Zapier, Workato, or any integration middleware setup
Chatbot configurationExperience Cloud / Customer Portal / Partner Portal
Field Service / FSL Cloud configuration
Revenue Cloud / CPQ configuration
Complex approval, warranty, RMA, replacement, or return processes
Complex entitlement logic beyond stated package limits
Complex SLA hierarchy or multi-region/multi-brand escalation model
Large-scale, unstructured, or API-based data migration
Advanced territory management
Service Cloud Voice / CTI implementation
Digital Engagement, WhatsApp, SMS, live chat, or Omni-Channel messaging setup unless separately scoped
Knowledge article writing, content strategy, or bulk content cleanup beyond stated article limits
Third-party AppExchange app license cost or vendor configuration unless separately scoped
Ongoing managed services after hypercare
End-user adoption program beyond included training sessions
Data cleansing, enrichment, or manual deduplication beyond stated package limits
Ready to launch faster?
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