Managed Services
Reliable technology support for continuous growth
Flexible ongoing administration, development, integration, automation, and optimization for the business systems your organization depends on.
Managed Services
15–75+
Flexible monthly service hours
Multi
Platform and application support
Ongoing
Administration and enhancements
Custom
Engagements based on your needs
One Partner
Administration, development, integrations, optimization, and support.Experienced Professionals
Access skilled consultants, administrators, developers, and integration specialists.Proactive Support
Address issues, enhancements, and technical improvements before they disrupt operations.Flexible Capacity
Select a fixed package or create a custom service allocation based on your workload.
Platform-Agnostic Support
Receive support across CRM platforms, websites, integrations, automation, and cloud applications.
Choose the right level of ongoing support
Select a standard package or work with SysGenik to create a tailored engagement based on your systems, backlog, workload, and business priorities.
Essential Support
Dependable administration and day-to-day technical support for stable environments.
- User and access administration
- CRM and application support
- Minor configuration updates
- Basic automation troubleshooting
- Reports and dashboards
Growth Support
Continuous enhancements, automation, integrations, reporting, and application support.
- Everything in Essential Support
- New workflows and automation
- CRM and application enhancements
- Integration monitoring
- Monthly backlog planning
Strategic Support
Advanced delivery, development, integrations, governance, and strategic guidance.
- Everything in Growth Support
- Dedicated service lead
- Custom development
- Advanced integration support
- Technology roadmap planning
Customized Hours
A tailored engagement for specialized systems, fluctuating workloads, or unique requirements.
- Customized monthly allocation
- Flexible service combination
- Multi-platform support
- Dedicated or shared resources
- Agreed service priorities
ESSENTIAL SUPPORT
Dependable support for everyday technology needs
Designed for businesses with stable systems that need reliable administration, routine updates, issue resolution, and ongoing technical assistance.
15 service hours per month
Starting at USD $1,500 / CAD $2,100 per month
- User and access administration
- Minor configuration updates
- Forms and workflow adjustments
- Basic automation troubleshooting
- Email template updates
- General issue resolution
- CRM and business application support
- Website content and layout updates
- Standard reports and dashboards
- Data import and cleanup assistance
- Application configuration support
- Monthly utilization summary
BEST FOR
Small businesses that need dependable ongoing support for routine administration, minor updates, and technical issues.
GROWTH SUPPORT
Continuous improvements for growing organizations
35 service hours per month
Starting at USD $3,000 / CAD $4,200 per month
- Everything in Essential Support
- CRM customization and enhancements
- Advanced reports and dashboards
- Integration monitoring and troubleshooting
- API and webhook support
- Custom scripts and minor development
- Prioritized support queue
- New workflows and process automation
- Website page and feature updates
- Third-party application configuration
- Structured data imports and cleansing
- Sandbox and deployment support
- Monthly backlog planning
- Technology optimization recommendations
BEST FOR
Growing organizations that require continuous improvements, automation, integrations, reporting, and application support.STRATEGIC SUPPORT
Advanced technical delivery and strategic guidance
75 service hours per month
Starting at USD $6,000 / CAD $8,400 per month
- Everything in Growth Support
- Advanced application configuration
- API and system integration support
- Website and portal development
- AI and intelligent automation support
- Security and access reviews
- Release and deployment coordination
- Weekly service review meeting
- Dedicated service lead
- Custom development
- CRM platform optimization
- Business process redesign
- Data architecture improvements
- Technical debt remediation
- Solution design for new requirements
- Quarterly technology roadmap planning
BEST FOR
Organizations requiring continuous technical delivery, integration support, governance, advanced development, and strategic guidance.
CUSTOM MANAGED SERVICES
Build an engagement around your actual workload
SYSGENIK reviews your systems, backlog, technical complexity, expected workload, support priorities, and required expertise before recommending the appropriate monthly capacity.
- Customized monthly hour allocation
- Consulting and technical delivery
- Dedicated or shared resources
- Reserved development capacity
- Multi-platform administration and support
- Custom development and integrations
- Weekly, biweekly, or monthly planning
- Customized reporting and governance
HOW MANAGED SERVICES WORK
A clear and transparent service process
Share Your Requirements
Submit support requests, issues, enhancements, or new requirements.
Review and Prioritize
We confirm the effort, dependencies, impact, and delivery priority.
Configure or Develop
Our team completes the required administration, development, or integration work.
Validate and Deliver
Completed work is reviewed, tested, deployed, and documented where required.
Review and Plan
Receive visibility into completed work, utilized hours, priorities, and next steps.
SERVICE CONDITIONS
Important managed services terms
- Packages are billed monthly.
- Unused hours do not automatically carry forward unless agreed in writing.
- Additional hours may be purchased when the subscribed capacity is exceeded.
- Meetings, consulting, analysis, testing, documentation, and training consume service hours when requested.
- Production changes require appropriate approval and validation.
- Monthly hours apply to the subscribed service period.
- Work is prioritized based on business impact, urgency, dependencies, and available capacity.
- Major implementations, migrations, or large development initiatives may require a separate statement of work.
- Software licences, subscriptions, hosting, cloud usage, AI consumption, and third-party fees are purchased separately by the client.
- Response expectations and service availability are governed by the applicable managed services agreement.
DISCUSS YOUR REQUIREMENTS
Build the right managed services package
Tell us about your platforms, support requirements, expected workload, and business priorities. Our team will review your requirements and recommend the appropriate package, monthly hours, and pricing.
What happens next?
- We review your systems, platforms, and support requirements.
- We discuss priorities, expected workload, and service expectations.
- You receive a recommended package and pricing proposal.
Your information is confidential and will never be shared.